Conditions générales de vente
Summary
Article 1: Definition of terms and preamble
Article 2: Purpose of these General Terms and Conditions of Sale
Article 3: Characteristics of the “Products”
Article 4: Information published on the “Website”
Article 5: Orders
Article 6: Proof of orders
Article 7: Modification of orders
Article 8: Prices – Invoicing – Payment
Article 9: Delivery
Article 10: Receipt of “Products”
Article 11: Legal right and withdrawal period
Article 12: Return of “Products” in case of technical anomaly or reference error
Article 13: Warranty
Article 14: Retention of title
Article 15: Liability
Article 16: Customer Service – Complaints – Mediation – Disputes
Article 17: Non-waiver
Article 18: Applicable law and competent jurisdiction
Article 19: Data Protection
Article 20: Non-waiver
Article 21: Validity of the General Terms and Conditions of Sale
Article 22: Accessibility of the General Terms and Conditions of Sale
Article 1: Definition of terms and preamble
The term “Company” in the text refers to: the company SAS OLIVIER CLAIRE, a simplified joint-stock company with a capital of 150,414 Euros, registered with the Toulouse Trade and Companies Register under no. 503 596 777, whose registered office is located at 78 ALL. JEAN JAURES - BP71028 - 31000 TOULOUSE - FRANCE. The term “Website” in the text refers to: the website connected to the internet, whose electronic address is: https://www.olivierclaire.com
The term “Products” in the text refers to: all cosmetic, beauty, aesthetic products and accessories offered for sale through the “Website”. The term “Client” in the text refers to: the buyer, a natural or legal person, non-professional acting as a consumer and placing an order on the “Website”. The term “Parties” in the text refers to: the “Company” and the “Clients” collectively. The “Company” operates an online retail activity of “Products” via the “Website” which presents said “Products” in a digital catalog to potential “Clients”. The “Website” is published by the “Company” which holds full ownership of it.
Article 2: Purpose of these General Terms and Conditions of Sale
These General Terms and Conditions of Sale aim, on the one hand, to inform any potential “Client” of the conditions and procedures under which the “Company” sells and delivers the “Products” ordered and, on the other hand, to define the rights and obligations of the parties in the framework of the online sale of “Products” by the “Company” to the “Clients”. These General Terms and Conditions of Sale apply, without restriction or reservation, to all orders, sales and related services of the “Products” offered by the “Company” on the “Website”. Consequently, the fact that any person orders a product offered for sale on the “Website” constitutes full and unconditional acceptance of these General Terms and Conditions of Sale, which the “Client” acknowledges having read prior to placing the order. The “Company” reserves the right to modify these General Terms and Conditions of Sale at any time. However, the Terms and Conditions applicable to the order placed by a “Client” on the “Website” are those accepted by the client at the time of placing the order.
Article 3: Characteristics of the “Products”
www.olivierclaire.com is an online sales site for cosmetics, perfumery, beauty, aesthetics, and accessories. In accordance with the provisions of Articles L.111-1 et seq. of the French Consumer Code, the “Client” can, prior to placing an order, view on the “Website” the essential characteristics of the product(s) they wish to order by clicking on the product. The offers presented by the “Company” are valid while stocks last. For “Products” not stocked in its warehouses, the offers presented by the “Company” are valid subject to their availability. For each “Product”, the essential, qualitative, and quantitative characteristics are displayed in the product sheets. The “Company” may at any time add new “Products”, remove all or part of the “Products” sold or presented in the digital catalog of the “Website”, change their presentation or cease their marketing on its “Website”, without prejudice to orders already placed by the “Client”, and without being obliged to notify the “Client” in advance. The “Products” listed on the “Website” are offered for sale and delivery in the following geographic area: European Union and certain international countries according to the delivery options offered on the Website.
Article 4: Information published on the “Website”
While taking the greatest care in publishing information and data available free of charge on the “Website” and keeping them updated, photographs and graphics in the digital catalog illustrating the “Products” are indicative only and do not form part of the contract. They therefore do not engage the “Company”, which cannot be held liable for inaccuracies or errors that may be introduced. More generally, the Company cannot be held liable for: - interruptions or delays on the “Website” due to maintenance work, technical failures, force majeure, third-party actions, or any circumstances beyond its control; - temporary inability to access the “Website” due to facts beyond its control, such as internet outages or malfunctions of the Client’s reception equipment.
Article 5: Orders
Article 5: Orders Any order of a “Product” offered on the “Website” requires prior consultation and express acceptance of these General Terms and Conditions of Sale, without prejudice to specific contractual terms agreed between the “Parties”.
Consequently, the fact that any person orders a product offered for sale on the “Website” implies full and complete acceptance of these General Terms and Conditions of Sale, which the “Client” acknowledges having read prior to placing the order.
Before placing an order, the “Client” declares that:
- the purchase of products on the “Website” is not directly related to a professional activity and is limited to strictly personal use;
- they have full legal capacity allowing them to commit under these General Terms and Conditions of Sale.
Any order that does not clearly correspond to a retail sale, and more generally any fraudulent order or order presumed to be fraudulent, will be considered null and void by the “Company”.
Ordering on the “Website” is subject to strict compliance with a procedure described below, materialized online by a succession of screens showing the phases that the “Client” must follow to have their order validated by the “Company”.
The “Client” undertakes that the information provided to the “Company” is complete, accurate, and up to date. In case of incomplete or inaccurate information, the “Company” reserves the right to cancel the order and the payment entirely.
Orders can be made for one or more delivery addresses. The “Company” reserves the right to refuse or cancel any order from a “Client” with whom it has a dispute regarding a previous order.
Any Business Client wishing to make a bulk purchase is invited to contact the “Company”. Indeed, a business client may not make bulk purchases and benefit from the same advantages as an individual client, notably regarding the accumulation rules of benefits when purchasing.
The “Company” reserves the right to refuse or cancel the order if it considers that the client engages in distribution or carries out an economic activity with the products ordered, or for any other legitimate reason.
In accordance with Article L.213-1 of the Consumer Code, when an order amounts to €120 or more, the “Company” keeps the electronic record of the contract concluded between itself and the “Client” from the conclusion of the contract until the delivery date, for a period of 10 years. The “Client” will have access to this document at any time upon request to the “Company”.
In accordance with the French Data Protection Act of January 6, 1978, the “Client” has the right to access, modify, correct, and delete personal data concerning them. To exercise this right, they simply need to send a letter to the “Company”.
On the order form, the “Client” must also enter and validate the identification and quantity of the “Products” ordered (whose availability may be confirmed by the “Company”), as well as the purchase prices (also to be confirmed if necessary by the “Company”). As this is exclusively a retail sale, the quantity a client may order of the same reference is automatically limited according to manufacturer recommendations.
The online “Client” may freely fill their order account, remove an item they no longer wish to purchase, modify the ordered quantities, or add a “Product” by clicking the corresponding buttons.
The “Client” must then validate the billing address and delivery location, as well as the chosen payment method: check, bank card, with or without additional payment via gift check, or loyalty check.
Once all this information has been properly entered and validated, the “Client” clicks on the "Validate" button, and their order form is directly sent to the “Company”’s service. The “Client” then sees their order number displayed.
The “Client” may verify the details of their order project and correct any errors. From the moment the “Client” confirms their order by clicking the "Validate" icon, they are considered to have knowingly accepted these General Terms and Conditions of Sale, the prices, volumes, and quantities of the products offered for sale and ordered by them.
Orders engage the “Client” upon receipt by the “Company” of the order form duly completed and validated by the “Client” by clicking the "Validate" button.
However, the order is only placed subject to confirmation by the “Company” to the “Client” by email, including all information provided by the “Client”, indicating any potential difficulties or reservations raised by the order (availability of ordered “Products” or chosen payment method).
The “Company” recommends that the “Client” keeps the information contained in the order confirmation sent by it on a paper or digital support.
Article 6: Proof of orders
In general, it is expressly agreed between the “Parties” that emails shall serve as proof between them, as well as the automatic recording systems used on the “Website”, particularly regarding the nature and date of the order.
Article 7: Modification of orders
Any modification of the order requested by the “Client” can only be considered if it reaches the “Company” by email before the “Products” are shipped.
Article 8: Prices – Invoicing – Payment
Article 8.1: Prices
The selling prices of the Products on the Website, indicated in euros, are those in effect at the time of the Client’s order. These prices may be changed by the Company at any time. Price changes will be indicated to the Client before any order. Prices shown on the Website apply to distance sales.
The selling prices of the Products on the Website do not include shipping costs, which are invoiced in addition to the price of the purchased Products. Shipping costs will be indicated before the Client confirms the order, according to the delivery method chosen by the Client.
The selling prices of the Products on the Website include the value-added tax (VAT) applicable on the day of the Order. Any change in the applicable VAT rate will automatically affect the price of Products sold by the Company on its Website.
The Client may also benefit, during certain specified periods, from promotional offers on certain Products. These offers will be announced online on the Website and will be valid during the indicated period and always subject to stock availability.
Article 8.2: Invoicing
An invoice is issued for each delivery and made available to the “Client” in their personal account.
Any complaint regarding invoices must be notified to the “Company” by email within 10 days of receipt. Otherwise, they are considered accepted without any reservation. Any incomplete delivery of an order cannot justify refusal to pay for the delivered “Products”.
Any dispute between the “Parties” does not justify suspension of payment for the uncontested part of the invoice.
Article 8.3: Payment
Payment must be made at the time of the online order by the “Client”. At no time shall the amounts paid be considered as deposits or down payments.
All orders are payable in euros, including all taxes and mandatory contributions. Any bank charges (such as exchange commissions) remain the responsibility of the “Client”, including in the event of a refund.
To pay for their order on the “Website”, the “Client” may use the following payment methods: Bank card, Bank check, Bank transfer, Online gift voucher.
- Payment by bank card:
Accepted cards on the “Website” are Carte Bleue, Visa, Master Card and must be issued by a bank or financial institution located in the European Union or Monaco.
Payment is made after clicking "CB or VISA Payment". The transaction is then carried out by the “Client” according to banking security standards. Thanks to the encryption software used on the “Website”, the bank details (card number and expiration date) provided by the “Client” cannot be intercepted by a third party. Therefore, none of this information is transmitted or stored on the Internet. By providing their bank details, the “Client” accepts in advance and unconditionally that the “Company” conducts the secure transaction. The “Client” therefore authorizes their bank in advance to debit their account based on the records or statements provided by the “Company”, even in the absence of signed invoices by the cardholder. The authorization to debit the “Client”’s account is always given for the amount of the “Product” purchased as invoiced by the “Company”.
- Payment by Bank Transfer:
Payment is made after clicking "Transfer" and validating the order by clicking "Validate my order". The transaction is then put on hold by the “Website” pending receipt of the transfer from the “Client”.
The “Client” must, after placing the order by clicking the "Validate" button of the duly completed and checked order form, and after receiving by email a confirmation of the order from the “Company”, send a SEPA transfer, respecting the amounts indicated, to the banking details of the “Company” listed on the payment page of the Website before order validation and in the order confirmation email sent to the “Client”.
Payment at the time of order is required by the “Company”.
A processing time of 2 days may be expected after receipt of the transfer by the “Company” and before delivery of the products to the “Client”.
- Payment by online gift voucher:
Online credits are credits issued exclusively by the “Company” and usable by their beneficiary only on the “Website”. They are valid for one year from the date of issuance and are not usable in-store.
In any case, regardless of the chosen payment method, the “Client” guarantees to the “Company” that they have the necessary authorizations to use the chosen payment method for their order at the time of recording their order form.
The “Company” reserves the right to suspend or cancel any execution of an order and/or delivery, of whatever nature and execution level, in case of non-payment or partial payment of any sum due by the “Client”, in case of a payment incident, or in case of fraud or attempted fraud related to the use of the “Website”.
Penalties equal to the legal interest rate plus five points are automatically applicable to unpaid amounts after ten days from the payment date or upon notification of rejected payment for any other payment method. Delivery of any new order may be suspended in case of late payment or partial payment of a previous order, notwithstanding the provisions herein.
The “Company” reserves the right to request a photocopy of the Buyer’s identity card and/or, if applicable, the front of the bank card, and/or proof of residence for billing and delivery addresses, for any payment by bank card or check.
In the context of combating online fraud, information regarding the order may be transmitted to any legally authorized third party or designated by the “Company” solely for verification of the “Client”’s identity, the validity of the order, the payment method used, and the intended delivery.
Article 9: Delivery
Article 9.1: General Rules
“Products” ordered definitively by the “Client” under the conditions described in Article 5 above will be delivered to the address indicated on the order form, only within the following geographical area: European Union and certain international countries according to delivery options offered on the Website.
Purchase invoices are sent by email to the address provided by the “Client” when registering on the “Website”.
Deliveries are made based on availability and in order of receipt of orders. In case of stock shortage for any of the ordered “Products”, the “Company” will inform the “Client” of the new availability of the “Products” and will proceed, unless otherwise instructed immediately by the “Client”, with partial delivery of the order. In general, orders cannot be canceled in case of stock shortage.
Failure to comply with the contractual conditions described below will result in no claims being accepted from the Buyer.
Article 9.2: Delivery Characteristics
Delivery is carried out by a carrier. It takes effect upon collection of the “Products” by the carrier. Transport risks therefore lie with the “Client”.
The parcel is delivered to the home and handed over against signature either to the “Client” or the recipient of the ordered products, or, at the discretion of La Poste, to another person, including any person attached to their service, residing with them, specially mandated, holding a power of attorney, or another identified third party.
When the parcel cannot be delivered for the reasons mentioned above (insufficient mailbox size and/or recipient absence), the “Client” or recipient receives a delivery notice, allowing them to collect the ordered products at the post office indicated on the notice within fifteen days. After this period, the parcel is returned to the sender.
When the parcel cannot be delivered due to an incorrect or incomplete delivery address provided by the “Client”, the “Client” may request either a new shipment to an address of their choice by paying the reshipping costs or a refund of their order minus the initial shipping costs, whether these were free or not.
No dispute concerning delivery itself is possible if the parcel appears as delivered, La Poste’s computer system being proof.
In case of visible damage to the parcel (damaged parcel, opened parcel, traces of liquid, etc.), the “Client” or recipient must not open the parcel but is invited to return it unopened within five business days to a post office to obtain a "spoliation report".
Opening the parcel excludes any recourse to La Poste. The “Client” is also invited to report the problem to the “Company” by any means.
In case of anomaly regarding the parcel’s content (missing product, damaged product, ...), the “Client” or recipient is invited to report the issue to the “Company” by any means.
Article 9.3: Delivery Times
Delivery times are determined in good faith as accurately as possible but are given for information only.
For any order confirmed Monday to Friday (excluding public holidays) on the “Website”, the order preparation will take place no later than the next day, subject to stock availability.
An order is considered confirmed when it has been validated by our anti-fraud control system. However, if the order requires further investigation by the anti-fraud service to be validated, the start of the delivery time chosen by the client will be delayed by the time necessary for the service to process the client’s file and validate the order (excluding order preparation time).
Following order validation under the conditions described in Article 5 above, delivery will occur within 20 days or less, including order preparation time.
In accordance with Articles L. 114-1 and R. 114-1 of the Consumer Code, for any order exceeding €500, the “Company” undertakes to deliver the ordered “Products” within a maximum period of one month.
For orders exceeding €500, in case of delay exceeding 7 days not due to force majeure, the “Client” may cancel the order by registered letter with acknowledgment of receipt sent to the “Company”. The “Company” will then investigate with the relevant carrier prior to refunding the undelivered products. For such orders, the “Client” may exercise this cancellation right for failure to deliver within the contractual period, within a maximum of sixty business days following the exceeded maximum delivery period. All amounts paid by the “Client” will then be refunded, in the form of credit or reimbursement at their choice if the entire order is returned, excluding any other compensation or damages.
Refunds will be made promptly and at the latest within thirty days from the date the Client exercised their cancellation right. The “Client” may also accept a new delivery period without being entitled to a price reduction or damages. In any case, delivery on time is only possible if the “Client” is up to date with their obligations to the “Company”, for whatever reason.
For any other order not exceeding €500, a delivery delay does not entitle the cancellation of ongoing orders, and no compensation or penalty for late delivery may be claimed, regardless of causes or direct or indirect consequences.
The “Company” will inform the “Client” within a reasonable time of any force majeure events likely to disrupt the delivery process of the ordered Product.
In case of exceptional stock shortage, the “Client” will be notified by email or phone. They may then request partial delivery and subsequent shipment of the concerned items or request a refund of the undelivered products.
Article 9.4: Customs Duties and Import Taxes
For any order shipped outside the European Union, customs duties, import taxes, or other fees may be required by the authorities of the destination country.
These fees are entirely independent of the Company’s will and are determined exclusively by the local authorities of the delivery country. They remain the exclusive responsibility of the Client, who is considered the importer of the Products.
If the Client refuses to pay these duties and taxes causing the return of the parcel to the Company, the round-trip shipping fees charged by the carrier may be deducted from the refunded amount to the Client.
Article 10: Receipt of “Products”
It is the responsibility of the “Client”, upon receipt of the “Products”, to immediately verify their conformity and integrity.
In general, any reservations or remarks made on the delivery note must be complete and precise.
They must notably specify the damage clearly, including the order number.
Article 11: Legal Right and Withdrawal Period
In accordance with the provisions of Article L.221-28 of the Consumer Code, the opening of beauty products (cosmetics and makeup) making these products unsuitable for any further sale, the Client has no right of withdrawal and any cosmetic product that has been opened, damaged, or whose original packaging has been unsealed, will not be refunded, accepted for return, or exchanged, for reasons of hygiene and health protection.
Subject to the exceptions defined in Article L.221-28 of the Consumer Code, and notably the one mentioned in the preceding paragraph, the Client has, in accordance with Article L.221-18 of the Consumer Code, a period of fourteen days from the receipt of the Product to exercise their right of withdrawal.
When the fourteen-day period expires on a Saturday, Sunday, or public holiday, it is extended to the next business day.
The Client may exercise their right of withdrawal either by a clear written statement on plain paper, expressing their unequivocal intention to withdraw, clearly indicating their contact details and order references. The statement may be sent by mail to the following address: SAS OLIVIER CLAIRE – 78 ALL. JEAN JAURES - BP71028 – 31000 TOULOUSE - FRANCE or by email to: contact@olivierclaire.com.
The Client must return the Product(s) without undue delay, and no later than fourteen days following the communication of their decision to withdraw, to the following address: SAS OLIVIER CLAIRE - 78 ALL. JEAN JAURES - BP71028 – 31000 TOULOUSE - FRANCE.
The Products concerned must be returned complete, in perfect condition, and in their original packaging, placed in a neutral box to allow for resale.
The Client’s responsibility is only engaged with respect to any depreciation of the Product resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the Product.
To facilitate the processing of returns, Clients are strongly recommended to clearly mention on their return the initial order number and/or include the Return Form provided with the delivered products, signed by the order recipient.
The Company reserves the right to refuse any return sent beyond the legal withdrawal period.
The Company does not accept parcels sent with postage due or cash on delivery.
To avoid any dispute, Clients wishing to exercise their right of withdrawal are strongly advised to return their Products under conditions similar to the initial shipment (Colissimo tracked by La POSTE or Chronopost), with a declared value corresponding to the original order price, and to keep all proof of shipment (tracking number) until full reimbursement of their order.
In accordance with Article L.221-24 of the Consumer Code, when the Client validly exercises their right of withdrawal, the Company undertakes to refund all amounts paid including standard shipping costs within fourteen days from the date the Client informed the Company of their intention to withdraw, provided that the Company has recovered the Product(s) or the Client has provided proof of shipment.
Refunds will be made using the same payment method used for the initial transaction unless the Client expressly agrees to another refund method; in any case, this refund will not incur any fees for the Client, except for return shipping costs, which remain the Client’s responsibility.
Article 12: Return of “Products” in Case of Technical Anomaly or Reference Error
Article 12.1: Procedures
In case of a technical anomaly of the “Product” or an error in the delivered reference, the “Client” shall follow the Product Return Procedure described below.
Technical anomalies or reference errors must be communicated to the “Company” by any means within 7 days following the delivery date, indicating the Client’s references, invoice number and date, Product reference, quantity, and the exact reason for the request.
Products must imperatively be returned to the “Company” in a condition suitable for resale (products in perfect condition, neither opened, unpacked, nor used, accompanied by their original packaging, accessories, instructions, etc.), placed in a neutral box and clearly indicating the initial order number.
The Company reserves the right to refuse any return that does not comply with the above conditions.
The Company does not accept parcels sent with postage due or cash on delivery.
All risks related to the return of the product are borne by the Buyer.
Products must be sent to the following address: SAS OLIVIER CLAIRE – 78 ALL. JEAN JAURES - BP71028 – 31000 TOULOUSE - FRANCE.
Article 12.2: Consequences
Any return accepted by the “Company”, after qualitative and quantitative verification of the returned “Products”, will result, at the Client’s choice, in the issuance of a credit note in their favor, free replacement, or refund of the “Products”, excluding any compensation or damages.
Article 13: Warranty
The Client benefits from the legal warranty for hidden defects resulting from Articles 1641 to 1649 of the Civil Code and from the legal conformity warranty of Articles L.217-4 et seq. of the Consumer Code.
In the event of non-conformity (Product unsuitable for the use usually expected of a similar Product, not corresponding to the description provided by the Company, or not possessing the qualities announced by the Company or agreed with the Client) or hidden defect of the Product (hidden defect of the sold Product that renders it unsuitable for the intended use, or which so diminishes this use that the Client would not have purchased it, or would have paid a lower price if they had known), and in compliance with the conditions set by law, the Client may act within two years from the discovery of the defect (Article 1648 of the Civil Code) or from the delivery of the Product (Article L.217-12 of the Consumer Code).
In the event of non-conformity, the Client may choose between repairing the Product or replacing it. However, if this choice entails a manifestly disproportionate cost for the Company, it may proceed with the alternative not chosen.
If repair or replacement of the Product is impossible, the Client may return it and obtain a refund of the Product price or keep it and receive a partial refund.
The same right applies if repair or replacement cannot be carried out within one month following the Client’s claim, or if repair or replacement causes major inconvenience.
In the event of a hidden defect of the sold item, the Client may return the Product and obtain a refund of the price or keep it and receive a partial refund.
In case of refund, the amounts paid in cash will be credited to the card used by the Client to pay for the order.
Article 14: Retention of Title
The “Company” retains full ownership of the products sold until full payment of the price, including principal, fees, taxes, and mandatory contributions.
Article 15: Liability
The “Company” cannot be held liable for any indirect damages that may arise from the purchase of the products.
Likewise, the liability of the “Company” under the obligations of these General Terms and Conditions of Sale cannot be engaged in the event of a force majeure event as defined by French courts.
In any case, if the liability of the “Company” were to be retained following non-performance or poor performance of its services, the total indemnities could, by express agreement, not exceed an amount equal to the price of the “Product” that caused the damage.
Article 16: Customer Service – Complaints – Mediation – Disputes
The Company provides the Client with a customer service accessible during working hours:
by electronic form: section “Customer Service”, “Contact Us”
by phone: +33 (0)6 09 36 36 45 (non-premium call)
by mail: SAS OLIVIER CLAIRE – 78 ALL. JEAN JAURES - BP71028 – 31000 TOULOUSE - FRANCE.
The Client must clearly describe the detailed reason for their complaint and provide their first and last name, address, loyalty card number and/or order reference. Whenever possible, they should also attach a photocopy or scan of their last order form, last invoice, or last correspondence exchanged with the Company to obtain a faster resolution.
The Company undertakes to respond to any request for information from the Client, whatever the method: letter, email, or phone call. The Company also commits to inform the Client if it has no immediate solution to the complaint submitted. Every response includes the identification of the person handling the complaint or dispute.
Article 17: Non-waiver
The fact that one of the Parties does not invoke a breach by the other Party of any of the obligations set forth in these General Terms and Conditions of Sale cannot be interpreted in the future as a waiver of the obligation in question.
Article 18: Applicable law and competent jurisdiction
Sales of the Company’s products are governed by French law. Any dispute relating to the existence, interpretation, execution, or termination of the contract concluded between the Parties, even in the case of multiple defendants, will, failing an amicable agreement, fall under the exclusive jurisdiction of the courts of TOULOUSE.
Article 19: Data Protection
The Client’s personal data (name, first name, company name, position, email and postal addresses, telephone and fax numbers, banking information) is collected by the Company for the proper management of orders, deliveries, and invoices, and in compliance with the provisions of the French Data Protection Act No. 78-17 of 6 January 1978. Information that the Client must necessarily provide in order to place an order is indicated online by an asterisk. The Client has, at any time, the right to access, modify, correct, and delete personal information collected by the Company concerning them.
To exercise this right, the Client may, at their choice, send an email to contact@olivierclaire.com, or send a letter to the Company at SAS OLIVIER CLAIRE – 78 ALL. JEAN JAURES - BP71028 – 31000 TOULOUSE - FRANCE (a copy of the identity card must be attached).
By placing an order on the Website, the Client gives their consent to the use of personal data collected during the order process for the Company’s customer file for invoicing purposes. The Company will keep this information for a period of 2 years after the order is placed in electronic form.
Furthermore, if the Client expressly agrees online by checking a box provided for this purpose during registration, the Company may use the Client’s personal data to send commercial offers that may interest them. Under the Data Protection Act, the Client has the right to object to receiving unsolicited commercial emails by checking the box online or by sending a letter to the Company.
Finally, if the Client expressly agrees online by checking a box provided for this purpose during registration, the Company may also transmit the Client’s personal data to business partners for prospecting purposes. Under the Data Protection Act, the Client has the right to object to the transmission of their personal data to third parties by checking the box online or by sending a letter to the Company.
Article 20: Non-waiver
The fact that the Company refrains from requiring at any given time the performance of any of the provisions of these General Terms and Conditions of Sale and Use of the Website cannot be interpreted as a waiver to invoke subsequently said total or partial non-performance.
Article 21: Validity of the General Terms and Conditions of Sale
If any of the provisions of these General Terms and Conditions of Sale is deemed invalid or declared null pursuant to a law, regulation, or final court decision, the other provisions and the other rights and obligations arising from these Terms shall remain unchanged and enforceable.
Article 22: Accessibility of the General Terms and Conditions of Sale
The up-to-date version of these General Terms and Conditions of Sale is constantly accessible online by the Client. It is sufficient to click on “terms of sale” where the full version of these Terms is referenced.
The Client may also obtain this document by writing to the Company, SAS OLIVIER CLAIRE – 78 ALL. JEAN JAURES - BP71028 – 31000 TOULOUSE – FRANCE.